Thoroughly thought through…
Beside the material value of the hardware, new market conditions or the technical change must be taken into consideration. We can advise you and take care of the supplier’s management. In addition to the safety of our hardware version, which provides a high image stability, our systems are available long-term. We offer technical support for servers and appliances throughout the entire product lifecycle, and even after your warranty expires.
We’re [t]here for you… European Service
Pyramid offers a simple on-site service model for all servers and workstations sold in Europe. Every order comprises the Pyramid Europe Service that entitles you to our comprehensive service.
Ordering a server, workstation or industrial PC entitles you to the following complimentary benefits:
- Pyramid 12 month warranty for defects
(The extension of the limitation period up to 60 months is possible on request)
- Unlimited e-mail and telephone support
- Customer requests will be processed within 2 hours of the initial call during hotline hours
- Burn-in system test
- Advance replacement of components subject to availability
- Free technical hotline: +49 761 4514 870
Available worldwide for you:
Global Service program
The Pyramid Production and Logistics facility is located close to the European DHL Hub Leipzig. From more than 100 locations worldwide we offer services such as unit replacement, on-site service, installations and roll-outs. Flexible service levels up to 24×7 are available.
Pyramid creates custom services for international projects based on actual requirements in order to offer customers the best support.
Intelligent logistics concept
… manage your serial numbers and deliver your products with the corresponding documents.
Moreover, we can export your product to even the most logistically challenging regions, e.g., navigating Brazilian customs or delivering to your customer in India within 3 days.
Fast & intelligent delivery of goods
Pyramid’s production & logistics plant is close to the European DHL Hub in Leipzig.
We carry out services like unit replacement, on-site service, installations and roll-outs in more than 300 locations worldwide, not to mention flexible service levels up to 24×7 including professional customs & export handling.
Pyramid provides tailor-made offers comprising the essential required services for international projects.