Global Service Network

Worldwide IT Service for Pyramid customers
 

The IT market requirements are changing constantly.  And so are we. We are growing by the continuous development of new products and solutions. At the same time the relationship with our business partners and the personal contact with our customers are essential for our activities. We are now offering this integrity not only in Germany. We are going global!

The changing nature of customer needs and the growing demands on the implemented systems will mean that we remain in constant contact with you, even after operations have commenced. In order to be your reliable partner worldwide we would like to offer you the advantages of the on site IT service in your region. 

Our Global Service Network consists of professional IT system integrators and vendors. We currently have more than 100 service partners on five continents. However, we are continuing to spread out our service network. We aim at expanding together with our customers and to be available to them worldwide round-the-clock through our partner network. As a reliable partner we support the IT projects of our customers wherever they are. All over the world.

 

Service At a Glance

  • Quick delivery and installation of spare parts
  • Customer proximity and quick response time
  • Individual and competent on site support service
  • Adjustment according to the local environment
  • Flexible service hours on project basis
  • Rollout and installation support

 

Depending on your needs you may choose between three different service models, each of them with a different level of flexibility.

  • NBD Next Business Day response time
  • SBD Same Business Day, 8x5 response time 4 hours
  • SBD Same Business Day, 24x7 response time 4 hours

If you have special requirements, which are not covered by our contract do not hesitate to ask for a special arrangement.

We comply with your needs! Since its announcing, our Global Service project has enjoyed great popularity and increasing interest among our customers and business partners. Therefore we are very optimistic and believe that our Global Service Network idea would offer both you and us new promising business opportunities.